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Returns and Cancellations

6. Returns

6.1. Goods are not supplied on a sale or return basis.

6.2 All returned items will incur up to a 55% restocking fee depending on the manufacturer, this is due to the high cost of carriage, handling and to cover costs imposed on ourselves from manufacturers. 

6.2.1 Returned items manufactured by Hobart incur a set restocking fee of £275.00 for all items.

6.2.2 If you request to cancel an order, after it's been dispatched and there's either a collection of an old appliance or an unpack or position this will not be refundable. This is also applicable to canceling either a collection or unpack and position after the item has been dispatched. 

6.3 Goods sold in the UK mainland may be returned for a refund, exchange or replacement within seven days This will only be considered if the items are unused, in perfect condition and in their original packaging. Where the item has no defects and you wish to return it you will be charged the delivery and collection fees, if the item arrives at the manufacturer damaged in transit the cost of the damage will be deducted from the refund.  These will be subjected to a restocking charge.

6.4. Once the Company has acknowledged the buyer's order, the buyer may only cancel the order if the Company agrees to accept such cancellation. In such an event the Company reserves the right to charge a cancellation fee in respect of its cost, which the buyer shall pay.

6.5. You must telephone or email to be issued with an authorisation number before returning goods.

6.6. All items delivered on pallets must be returned on a like to like pallet.  

6.7. Full purchase detail i.e. our order number, must be included on all returns.

6.8 All goods returned are at sender’s expense and responsibility; CHS accepts no liability for damage or lost goods returned by the customer in transit. 

6.9 No special items, non stock lines or specially fabricated items like filters, tables, sinks, shelving or canopies etc will be accepted back for credit.

6.10 We regret that we cannot offer refunds on special order or tailor made products, this is applicable to all kitchen extract filters.

6.11 Where goods are returned in their original packaging, this packaging must be in intact condition. The Company reserves the right to impose a charge for any damaged packaging.

6.12 We regret that we cannot offer refunds on special order or tailor made products, this is applicable to all kitchen extract filters.

6.13 To return installed goods, the Buyer must call the returns line – 01895 812117, whereby the Company will decide upon the most appropriate course of action.

6.14 Goods that are damaged on delivery must be reported to CHS Ltd in writing and photographs at the point of delivery within 24 hours. Large goods such as cookers must be visually inspected by the customer on delivery for damage and an acceptance of delivery docket completed noting any damage that resulted from delivery.


7. Non Delivery

7.1. The quantity of any consignment of Goods as recorded by the Company upon dispatch from the Company's, Manufacturers or distributers place of business  shall be conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.

7.2. The Company shall not be liable for any non-delivery of goods (even if caused by the Company's negligence) unless written notice is given to the Company within 7 days of the date when the Goods would in the ordinary course of events have been received.

7.3. Any liability of the Company for non-delivery of the goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro-rata contract rate against any invoice raised for such goods.

7.4. If any goods received by the Buyer have been damaged upon delivery, the Buyer must inform the Company of such damage within 24 hours of delivery.

7.5. For large machinery or refrigeration, where a delivery attempt has been made and failed due to customer error, and  through no fault of our own charges are incurred through aborted deliveries these will be passed on. Please note large items like fridges and cookers require access by vehicles the size of a double decker bus if there are road obstructions preventing delivery costs incurred by ourselves will be passed on. If we cannot deliver large items because of obstructions within your building the delivery may be aborted and any costs incurred by ourselves from the transport company will be passed on.